How It Works
A structured, transparent process — from case submission to a specialist report — designed for clinical precision and your peace of mind.
The consultation process
Seven clear steps. No account is required for pet owners, and every case is reviewed personally by the consultant.
- Step 01
Choose your service
Select the consultation that fits your case — from a focused neurological opinion to full CT or MRI interpretation.
- Step 02
Submit your case
Complete the guided submission with the patient's clinical history and presenting signs.
- Step 03
Send files & imaging
Share supporting documents and diagnostic studies — uploaded directly or via a secure link.
Direct upload
Upload reports, photographs, lab results, and short videos directly — PDF, JPG, PNG, and DOC files, up to a few hundred megabytes per case.
Secure imaging links
For full CT and MRI studies, paste a shared link from WeTransfer, Google Drive, Dropbox, or OneDrive. Add as many links as your case requires.
- Step 04
Choose your turnaround
Select the delivery speed your case requires, from express to extended review.
ExpressDelivered within 12 hoursPriorityDelivered within 24 hoursStandardDelivered within 48 hoursExtended ReviewDelivered within 1–5 days - Step 05
Secure payment
Confirm and pay securely. Your case enters the review queue the moment payment clears.
- Step 06
Specialist review
Dr. Penchev examines the history, imaging, and linked studies and prepares an evidence-based opinion.
- Step 07
Receive your report
A detailed bilingual consultation report — interpretation, recommendations, and next steps — arrives in your inbox.
If the consultant needs additional information to complete a thorough review, your case is placed on hold and you are contacted directly before the report is issued.
Expert Veterinary Consultation — Wherever You Are
Remote consultation for pet owners and veterinarians on complex neurological cases. Receive a specialist opinion, interpretation of imaging studies, and guidance on the next diagnostic and surgical steps.
Neurological Consultation
Full case review with clinical history assessment, differential diagnosis, and management recommendations.
Diagnostic Imaging Interpretation
Expert interpretation of CT, MRI, and radiographic studies with detailed written reports.
Live Consultation
Real-time case discussion via Google Meet with a specialist for immediate clinical guidance and decision support.
Second Opinion
Independent specialist review of existing diagnoses, treatment plans, or surgical recommendations for complex cases.
What you receive
A premium, printable consultation report — archive-ready and rendered in the language of your case.
- Patient and referrer details
- A summary of the history and materials reviewed
- The specialist's interpretation and clinical opinion
- Clear, prioritised recommendations and next steps
- A professional disclaimer and the consultant's signature
Sample consultation report
Important
This is not an emergency service
If your pet is experiencing severe pain, active seizures, acute paralysis, collapse, or a rapidly worsening condition, seek immediate in-person veterinary care.
Ready to submit your case?
Begin a guided submission and receive a detailed consultation report from a specialist veterinary neurologist.